UK collection + return delivery optionsNo fix, no repair feeMost repairs targeted within 1–2 working days
Courier collection

Book a courier collection for your unit.

Save time arranging postage. Choose a preferred working-day collection, securely package the unit and our courier will collect it from your address.

£9.00+ VAT per parcel
Book collection separatelyYou can add collection separately from the repair. Include the matching order or Repair Request reference with the parcel.
Add it to a repair orderCollection can be purchased alongside any repair product.
Useful when you cannot get to a drop-off pointHave the securely packed parcel collected from the address entered at checkout.

What happens next

  1. 01Choose a preferred working-day collection date.
  2. 02Securely package the unit in a strong box.
  3. 03Enter the collection address during checkout.
  4. 04Keep the parcel ready for the courier.

Book a collection

Your preferred date is a request, not a confirmed collection. Bookings are processed manually during business hours.

Monday–Friday only. Same-day collection is not available. Requests made after 17:30 are processed on the next working day; weekend requests are processed on Monday. The date picker shows the earliest available collection day.
The collection product is charged per parcel.
Enter the collection address at checkout

At checkout, enter the address where the courier should collect the parcel. A different billing address can be entered separately.

Collection attempts, packaging & carrier cover

One scheduled doorstep collection is included. If the courier fails to collect despite the parcel being ready at the correct address, we will arrange one further collection at no additional charge.

If a collection is missed because the parcel was not ready, nobody was available, access could not be obtained or incorrect collection details were supplied, a further doorstep collection may be chargeable. After two unsuccessful doorstep attempts, no further free collections will be arranged; we can provide a courier drop-off label as the final included postage option.

Units must be securely packed for a courier network. We cannot accept responsibility for damage caused by inadequate packaging. Loss or transit-damage claims are subject to the courier service and level of carrier cover applicable to the booking. Collection/postage charges are not normally refundable once a courier booking has been made or a shipping label issued, except where required by your statutory rights.

Read full collection & delivery terms →

Standard collection carrier cover is up to £50. This is not replacement-value insurance; arrange suitable cover before sending a higher-value unit.

Collection requests are booked manually Monday–Friday during business hours. Same-day collection is not available. Return postage is separate unless included with the associated repair order. Collection or postage charges are not normally refundable once booked or once a label has been issued.