Repair form
Complete the form to request assessment, testing or repair
If your unit isn’t listed on the store, use this page to submit an enquiry or generate a packing slip and send it in.
Need a quicker answer? Message us on WhatsApp with all details, or call during opening hours.
We reply to online enquiries during business hours — please allow up to 48 hours.
Send your unit
Generate a packing slip and include it in the box. Add a phone number (and order number if applicable) so we can identify it quickly.
Can't find your part?
Submit an enquiry. Tell us the unit details and the fault. We’ll confirm next steps before you send anything in.
Sending a unit not listed
You can send a unit even if it isn’t listed. If it hasn’t been confirmed beforehand, we may not be able to test it — return postage still applies.
If you send an enquiry first
Submit the form with as much detail as possible. We’ll review it and advise whether to send the unit in, request more info, or confirm we can’t help.
- 1Submit the enquiry form below.
- 2We review your request and contact you with next steps.
- 3If we can help, we’ll ask you to send the unit in with a packing slip inside the box.
- 4After assessment, we confirm the outcome and take payment before return shipping.
If you send your unit in
This is often the quickest option. If a unit is not listed or confirmed beforehand, we cannot guarantee we will be able to test/diagnose it. Return postage still applies.
- 1Complete the form below, then print the generated packing slip.
- 2Include the completed packing slip with a contact phone number.
- 3We assess the unit and contact you with the outcome.
- 4Payment is taken after assessment and must be paid before return shipping.