I have already ordered online
Enter your order number and generate a packing slip to include inside the box with the part.
Send your part in
Repair Request & Packing Slip
Send your part details, generate a packing slip, or ask us to confirm whether we can help before you send the unit in.
Find. Send. Fixed.
Use this page to generate a packing slip If your unit isn’t listed on the store, submit an enquiry, or send your unit in for assessment.
I have not ordered yet
Send the part details, vehicle information and symptoms. We’ll advise the next step.
My part is not listed
Submit an enquiry first so we can check whether testing or repair is available.
Online enquiries are reviewed during business hours. Please allow up to 48 hours depending on enquiry volume.
Repair details
Tell us what you’re sending
Complete as much information as possible. Part numbers, fault codes and vehicle details help us identify the unit and advise accurately.
Sending a unit that is not listed?
Please submit details first where possible. If a unit has not been confirmed beforehand, you can still send it but we may not be able to test or diagnose it. Return postage may still apply if it cannot be processed.
What happens next
Simple repair request process
Once your request or unit reaches us, we follow a simple assessment-first process. Payment is taken before the unit is returned.
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Send details
Fill in the form with your part number, vehicle details, symptoms and fault codes.
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Include slip
Print or save the packing slip and include it inside the box with your unit.
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Assessment
We assess or test the unit where possible and contact you with the outcome.
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Payment & return
Payment is taken after assessment and must be paid before the unit is returned.