Last updated: 27 September 2026

These Terms of Service ("Terms") apply to the use of remanx.com and to products and services supplied by Remanx Ltd ("Remanx", "we", "us" or "our").

Remanx Ltd
Company number: 14974299
Unit 12, Northpoint Business Estate, Enterprise Close,
Medway City Estate, Rochester, Kent, ME2 4LX, United Kingdom
Telephone: 01227 314773

Please read these Terms before placing an order, sending a unit to us or using our services. Important terms relating to cancellation, repairs, collections, warranties and liability are set out below.

These Terms should be read together with the product or service description shown at the time of order and our Refund Policy, Shipping Policy, Privacy Policy and published Warranty Policy. If a product page or written quotation contains specific terms for a particular service, those specific terms form part of the contract and apply in addition to these Terms.

1. Who these Terms apply to

We supply both individual vehicle owners and trade or business customers.

A Consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

A Business Customer is a person or organisation obtaining products or services wholly or mainly for business, trade, professional or commercial purposes.

Certain legal rights described in these Terms, including statutory distance-selling cancellation rights, apply only to Consumers. Where a provision applies only to Consumers or only to Business Customers, we say so expressly.

Nothing in these Terms excludes or restricts a Consumer's statutory rights where the law does not allow us to do so.

2. Orders and formation of the contract

Information shown on our website is an invitation to place an order and is not, by itself, an offer capable of acceptance.

When you submit an order, booking or repair request, you are offering to purchase the relevant product or service on these Terms. A contract is formed when we accept the order, confirm acceptance, or begin providing the agreed service, whichever occurs first.

An automated acknowledgement that we have received an order does not necessarily mean that we have accepted it where there is an obvious pricing or description error, the service is unavailable, the unit is outside the advertised scope, or another genuine reason prevents us from accepting the order.

If we cannot accept an order after payment has been taken, we will refund the amount paid for the part of the order we cannot supply, unless another solution is agreed with you.

3. Prices, VAT and quotations

Prices shown to Consumers include VAT where required by law unless clearly stated otherwise. Trade quotations or business pricing may be stated excluding VAT where this is made clear.

Delivery, collection, programming, additional testing or other charges are shown separately where applicable.

A quotation is based on the information and condition reasonably available to us when the quotation is given. If inspection or testing reveals that additional work is reasonably required, we will not make a material additional charge without informing you and obtaining approval where approval is required.

We may correct an obvious pricing, typographical or calculation error. If an error materially affects an order already placed, we will contact you and give you the choice of proceeding on the corrected basis or cancelling the affected part of the order for a refund.

4. Repair and remanufacturing services

Our repair and remanufacturing services generally relate to automotive electronic components supplied to us off the vehicle, including control modules, instrument clusters, ABS/ESP units, transmission modules, amplifiers and other electronic or electro-mechanical units.

Unless expressly agreed otherwise, our service does not include removal of the unit from the vehicle, diagnosis of the complete vehicle, refitting, road testing of the vehicle or correction of faults elsewhere on the vehicle.

When you order a repair service, you authorise us to inspect and test the unit and to carry out the work included within the service purchased or subsequently approved by you.

Repair methods may include component-level repair, replacement of failed or preventative components, cleaning, reworking, remanufacturing, software operations, programming, coding, data transfer or other appropriate processes depending on the unit and service.

We may use new, remanufactured or serviceable replacement components where appropriate to complete a repair, provided this does not reduce the agreed standard of the service.

5. Scope of the repair

A repair service is limited to the unit and repair scope purchased or agreed.

For example, where a product or quotation identifies a particular section, function or repair variant, work outside that identified scope is not automatically included.

A successful repair of the unit does not constitute a diagnosis or guarantee that there are no other faults on the vehicle. A vehicle can contain multiple faults which produce similar or overlapping symptoms.

Where reasonably possible, we test repaired units using appropriate bench-test equipment, simulators, test rigs or other methods available to us. Some functions can only be fully confirmed when the component is installed and operating in the vehicle.

Component-level service and vehicle diagnosis

Unless expressly agreed otherwise in writing, Remanx is engaged to inspect, test, repair, remanufacture, program or supply the specific off-vehicle component identified in the order.

Remanx does not undertake diagnosis of the vehicle as a whole and does not warrant that repairing, replacing or testing a submitted component will cure every symptom displayed by the vehicle.

Similar symptoms may arise from vehicle wiring, connectors, power or ground supplies, communication networks, sensors, actuators, mechanical systems, software, coding, calibration or other components. A fault being present before or after Remanx's work does not by itself establish that the Remanx-repaired or supplied unit is defective.

Unless expressly included in the order, Remanx's service does not include removal from the vehicle, refitting, road testing, vehicle-side diagnosis, coding, calibration, adaptation or other work carried out on the vehicle.

6. Information supplied by the customer

You are responsible for providing information that is reasonably accurate and sufficient for us to identify the unit and requested service. This may include part numbers, vehicle details, VIN, registration number, fault codes, symptoms and details of previous work.

You must tell us about any material previous repair attempts, water ingress, fire damage, physical damage, reverse polarity, incorrect jump starting, unauthorised modification or other condition that may affect testing or repair where you are aware of it.

If incorrect or incomplete information causes us to supply or program an incorrect item, carry out unnecessary work, or incur additional costs, we may charge reasonable additional costs where the issue was not caused by us and the charge is lawful and proportionate.

7. Ownership and authority to send a unit

By sending a unit to Remanx, you confirm that you own it or have the owner's authority to send it to us and authorise the requested work.

You must not send stolen goods, unlawfully obtained property or any item you are not entitled to possess or authorise work on.

We may suspend work where we reasonably believe there is a genuine ownership, fraud, safety or legal concern while the matter is investigated.

8. Assessment, testing and no-fault-found units

Some faults are intermittent or dependent on vehicle conditions that cannot be reproduced on a bench. A unit may therefore test without a fault even where the vehicle has displayed symptoms.

If testing does not identify a fault, we may report the unit as no fault found or recommend further vehicle diagnosis.

Unless your order or quotation states otherwise, where no fault is found after reasonable testing, a testing or assessment fee may apply together with applicable return shipping. Any such fee will be the amount displayed or otherwise disclosed for the service before it becomes payable.

Where the current published no-fault-found fee applies, it is £30 plus VAT, plus applicable return delivery.

A no-fault-found result is not a representation that the vehicle has no fault; it means that the reported fault was not confirmed in the unit during the testing reasonably available to us.

9. "No fix, no repair fee"

Where a service is advertised as no fix, no repair fee, this means that if we cannot carry out the agreed repair, we will not charge the repair price for an unsuccessful repair.

This does not automatically make every associated service free. Charges separately disclosed for assessment or no-fault-found testing, collection, return delivery, programming, special-order items or other work specifically authorised by you may still apply where lawful.

10. Additional or previously undisclosed faults

Electronic units can contain more than one fault and some defects only become apparent after an initial failure has been repaired or the unit has progressed through testing.

If we discover a materially different fault or additional work outside the agreed repair scope, we may pause the job and contact you before carrying out work that would materially increase the agreed price.

If you decide not to proceed with additional work, you remain responsible for charges properly incurred under the work already authorised, subject to your statutory rights.

11. Turnaround times

We aim to complete many standard repairs within 1–2 working days after the unit has been received and booked into our workshop.

This is a target rather than a guaranteed completion time unless we expressly agree a guaranteed deadline in writing.

Turnaround may be affected by complex or intermittent faults, additional testing, unavailable components, specialist programming, previous repair damage, water or physical damage, the need for customer approval, carrier delays or circumstances outside our reasonable control.

If a delay becomes material, we will act reasonably and, where appropriate, provide an update or options available to you. Nothing in this section removes any statutory right a Consumer may have where a service is not performed within a reasonable time.

12. Programming, coding, cloning and data transfer

Some services involve software, programming, coding, configuration, immobiliser data, calibration or transfer of data from an original unit to another unit.

You must provide the correct original, donor or replacement unit and accurate vehicle information where required.

Where a service depends on recovering data from a failed original unit, successful recovery cannot always be guaranteed. Severe electronic damage, memory corruption, previous programming attempts or physical damage can make some or all data unreadable.

We are not responsible for incorrect or corrupt source data that existed before the unit was supplied to us, except where loss or corruption was caused by our failure to exercise reasonable care and skill.

A programmed or cloned unit may still require vehicle-side procedures such as adaptation, calibration, coding, initialisation, component protection removal or diagnostic work unless the purchased service expressly includes those procedures.

13. Customer-supplied donor or replacement units

If you provide a donor or replacement unit, you are responsible for ensuring that it is suitable unless compatibility checking forms part of the service we have agreed to provide.

Part-number similarity does not always guarantee compatibility.

If a customer-supplied donor is faulty, damaged, incompatible or incapable of accepting the required data or programming, additional testing charges may apply where disclosed and reasonable.

14. Exchange and replacement units

Some products are supplied on an exchange basis or require return of the customer's original unit.

Where an original or core unit is required, this will be identified on the relevant product, quotation or order.

The returned core must normally correspond to the unit for which the exchange or replacement was supplied and must not be materially different, missing significant components or damaged beyond the conditions stated for that exchange service.

If an incorrect, incomplete or unsuitable core is returned, we will contact you. Any additional core charge, reduction, rejection or other consequence will only apply where this requirement and the relevant consequence were made clear before or as part of the contract.

15. Core return and commercial warranty

Where a product requires return of the original or core unit as a condition of a commercial warranty, the requirement and applicable return period will be stated on the product, order, return documentation or Warranty Policy.

Failure to return a required core may affect or prevent activation of an additional commercial warranty where that condition was clearly disclosed before purchase.

This does not remove or reduce any statutory rights a Consumer has in relation to the goods or services supplied.

16. Collection, inbound shipping and return delivery

Our Shipping Policy forms part of these Terms in relation to packaging, customer-arranged inbound shipping, Remanx-arranged collection, return delivery, carrier cover, failed collection attempts, loss or damage in transit and related matters.

Remanx-arranged inbound collection and return delivery are separate services unless the product or order expressly says otherwise.

You are responsible for packaging units sent to us in accordance with the Shipping Policy.

Collection dates and carrier delivery dates are estimates unless expressly guaranteed.

17. Risk and shipping responsibility

Responsibility for loss or damage in transit depends on who arranged the carrier and the nature of the transaction.

The applicable rules are set out in our Shipping Policy and are subject to any statutory rights which cannot lawfully be excluded.

Nothing in these Terms treats a carrier-cover limit as an automatic limit on any separate legal liability Remanx may have.

18. Payment

Payment is due at the time stated on the website, quotation, invoice or order.

We may require payment before beginning work, after successful repair, or before dispatch depending on the service and the agreed payment arrangement.

Where payment is legitimately due and remains unpaid, we may withhold dispatch or release of the unit until the amount due under that contract has been paid, to the extent permitted by law.

Business Customers with an agreed credit account must pay invoices in accordance with the agreed credit terms.

19. Consumer right to cancel distance and off-premises contracts

This section applies to Consumers where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a statutory right to cancel a distance or off-premises contract.

Service contracts, including repair services

For a qualifying service contract made online, by telephone or otherwise at a distance, the normal cancellation period ends 14 days after the day on which the contract is entered into.

You may ask us to begin providing the service before that 14-day period has ended.

If you want us to start within the cancellation period, we require an express request from you. This may be recorded through an unticked checkbox, written instruction or another clear recorded request.

If you make a valid request for us to start the service during the cancellation period and then cancel before the service is fully completed, you must pay a reasonable amount for the service that has been supplied up to the time you cancel, calculated in accordance with applicable law.

If:

• you expressly requested that we begin the service during the cancellation period; and
• before work began, you acknowledged that you would lose the statutory right to cancel once the service had been fully performed,

then your statutory cancellation right in respect of that service ends once the service has been fully performed.

Accordingly, a Consumer cannot rely on the distance-selling cooling-off right to obtain a free completed repair after validly requesting early performance and acknowledging that the cancellation right will end when the service is fully completed.

This section concerns cancellation because you have changed your mind. It does not affect your rights if the service itself is faulty or has not been performed with reasonable care and skill.

If you do not request an early start

If a valid early-performance request has not been made and no legal exception applies, we may wait until the statutory cancellation period has expired before beginning the service.

20. Cancellation of goods purchased at a distance

Where you are a Consumer purchasing qualifying goods online, by telephone or at a distance, you normally have 14 days after the day you, or a person you identify, receive the goods to tell us that you wish to cancel.

You then have the period allowed by law to return the goods.

You may be responsible for the direct cost of returning goods where the law permits and where you were informed of that responsibility.

You may handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning. Where the law allows, we may make an appropriate deduction if the value of goods has been reduced by handling beyond what would reasonably be permitted in a shop.

21. Personalised or customer-specific goods

The statutory distance-selling right to cancel does not apply to goods which are genuinely made to the Consumer's specifications or clearly personalised.

This may apply to certain replacement or exchange electronic units where the goods are specifically and irreversibly configured, programmed or personalised to a particular customer's or vehicle's specifications.

We will not treat every programmed or exchange unit as automatically exempt. The exemption will only be relied upon where the particular goods fall within the legal exception.

Your rights where goods are faulty, misdescribed or otherwise not in conformity with the contract are separate and are not removed by this cancellation exception.

22. How a Consumer can cancel

Where a statutory cancellation right applies, you may cancel by making any clear statement that you wish to cancel the contract.

You can use our Contact page, telephone us, or use the model cancellation form at the end of these Terms. You do not have to use the model form.

Your cancellation is effective in accordance with the applicable statutory rules. We may ask for your order number or other reasonable information to identify the contract.

23. Refunds following statutory cancellation

Where a Consumer validly exercises a statutory right to cancel, we will provide any refund due within the period required by law and using the payment method required by law, subject to any lawful deduction or amount payable for:

• service supplied following a valid request to begin during the cancellation period;
• permitted deductions for diminished value of returned goods;
• enhanced delivery selected beyond the least expensive standard delivery we offered; or
• other amounts the law expressly permits us to recover.

Further information about returns is contained in our Refund Policy.

24. Returns and faulty goods

Statutory cancellation for change of mind is different from your rights where goods are faulty, not as described or otherwise fail to conform to the contract.

Nothing in these Terms reduces a Consumer's rights under the Consumer Rights Act 2015 or other applicable consumer law.

If you believe goods supplied by Remanx are faulty, please contact us so that we can investigate and provide the remedy required by law or available under any additional commercial warranty.

25. Quality of repair services and Consumer rights

Where you are a Consumer, we will perform our services with reasonable care and skill as required by the Consumer Rights Act 2015.

If we fail to do so, you may have statutory remedies which can include repeat performance or an appropriate price reduction in the circumstances provided by law.

Nothing in these Terms excludes, restricts or replaces those statutory rights.

26. Commercial warranty

Many Remanx repairs and products are supplied with an additional commercial warranty. The applicable warranty period, scope, exclusions and claim procedure are set out in our published Warranty Policy and/or the relevant product information.

A commercial warranty is provided in addition to, and does not replace, statutory Consumer rights.

Warranty cover normally applies only to the repair or product scope originally purchased. A warranty on one repaired function does not automatically cover unrelated faults elsewhere in the unit or vehicle.

Exclusions such as water ingress, external damage, misuse, incorrect installation or other circumstances apply only as stated in the relevant Warranty Policy and subject to applicable law.

27. Installation and vehicle-side diagnosis

Unless installation is expressly included in the service, you are responsible for ensuring that a repaired, exchange or replacement unit is correctly installed by a suitably competent person.

Vehicle-side power supplies, wiring, grounds, CAN/network faults, sensors, actuators, mechanical faults, coding requirements or other vehicle defects may damage a unit or prevent a correctly repaired unit from operating as expected.

Where a repeated failure may have been caused by an external vehicle fault, we may reasonably request diagnostic evidence or inspection before carrying out further warranty work.

This does not permit us to reject a valid Consumer claim merely because the Consumer has not complied with an unreasonable formality.

28. Safety-related components

Some automotive electronic units form part of braking, restraint, steering, transmission, powertrain or other safety-related systems.

A repaired or replacement component must be fitted, configured and tested appropriately before the vehicle is returned to normal use.

Remanx is not responsible for vehicle installation work that we did not perform. This does not exclude responsibility for defects in work actually carried out by Remanx.

29. Units that cannot be repaired

A unit may be beyond economical or technical repair because of severe corrosion, water ingress, fire, physical damage, missing components, damaged circuit boards, previous repair attempts, unavailable components or irrecoverable data.

Where we cannot complete an agreed repair, we will explain the outcome where reasonably practicable and apply the applicable pricing terms, including any advertised no-fix arrangement.

30. Uncollected or unpaid units

If a unit is ready for return or collection but remains unpaid or uncollected, we will make reasonable attempts to contact you using the details provided.

We may charge reasonable storage costs only where the possibility and basis of those costs have been clearly communicated and the charge is proportionate.

We will not automatically treat an uncollected unit as abandoned or as becoming our property merely because time has passed.

If a unit remains uncollected for an extended period after reasonable notice, we may exercise any rights available to us under applicable law concerning uncollected goods, including where legally permitted arranging sale or disposal after giving the notices required by law. Any such action will be taken in accordance with applicable legal requirements.

31. Circumstances outside our reasonable control

We are not responsible for delay or failure caused by circumstances genuinely outside our reasonable control, such as widespread carrier disruption, severe weather, fire, flood, power or communications failures, industrial action, government restrictions, supplier failure which could not reasonably have been avoided, or similar events.

We will take reasonable steps to reduce the effect of such circumstances and resume performance as soon as reasonably practicable.

For Consumers, this section does not remove statutory rights where delay becomes excessive or where the law gives you a right to cancel.

32. Third-party costs and minimising loss

Where a customer believes that a Remanx repair, product or service has caused or contributed to a problem, the customer must, where reasonably practicable, give Remanx a reasonable opportunity to inspect, investigate and resolve the issue before incurring substantial third-party costs which the customer intends to seek from Remanx.

This does not apply where urgent action is reasonably necessary to protect personal safety or prevent material further damage.

Customers must take reasonable steps to minimise avoidable loss and expense and must not knowingly allow costs to accumulate where reasonable action could have reduced them.

Remanx does not automatically authorise or accept responsibility for costs incurred with a garage, dealer, diagnostic specialist, recovery provider, vehicle-hire provider, coding specialist or other third party merely because those costs relate to a unit previously repaired, tested or supplied by Remanx.

Unless Remanx has expressly agreed otherwise in writing, acceptance of a unit for inspection, warranty assessment or further repair does not constitute approval of third-party expenditure.

Where a customer asks Remanx to reimburse a separate cost, any responsibility will be determined having regard to the cause of the loss, whether Remanx was legally responsible for it, whether the expenditure was reasonably necessary and proportionate, whether reasonable steps were taken to minimise the loss, whether Remanx was given a reasonable opportunity to resolve the issue, and any statutory rights which cannot lawfully be excluded.

Labour, hire vehicles and ancillary expenses

Unless expressly included in the order, vehicle diagnosis, removal and refitting, coding, programming, calibration, adaptation, recovery, storage, vehicle hire and alternative transport are not services supplied by Remanx and are not included in the price of the Remanx repair, exchange or replacement unit.

Those costs are not automatically reimbursable merely because a unit is returned to Remanx, a warranty claim is accepted, a covered fault is confirmed, Remanx carries out a further repair, Remanx supplies a replacement or exchange unit, or Remanx provides a refund, credit or other remedy.

Subject always to liability which cannot lawfully be excluded or restricted, the Remanx commercial warranty and the price paid for a component-level service do not include compensation for vehicle downtime, inconvenience, alternative transport, taxis, vehicle hire, recovery, storage, travel, accommodation, third-party diagnosis, removal or refitting, coding or programming, missed appointments, loss of earnings or similar ancillary expenditure.

Nothing in this section excludes any reimbursement or other remedy which Remanx is legally required to provide independently of the commercial warranty.

33. Our liability to Consumers

We are responsible to Consumers for losses that are a foreseeable result of our breach of contract or our failure to exercise reasonable care and skill, subject to applicable law.

We are not responsible for a loss which:

• was not reasonably foreseeable when the contract was made;
• was caused by inaccurate information or defective items supplied by you, except to the extent we should reasonably have identified and addressed the issue as part of the agreed service;
• results from a vehicle fault outside the unit or service we agreed to work on;
• results from installation, programming or modification carried out by someone other than Remanx where that work caused the loss; or
• could reasonably have been avoided by following clear instructions we provided.

We do not exclude or restrict liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or rights and remedies that cannot lawfully be excluded under consumer law.

If you are a Consumer, we supply products and services for private use. We are not responsible under a Consumer contract for business losses such as loss of profit, loss of business or loss of commercial opportunity.

34. Business Customer terms

This section applies only where you are a Business Customer.

Unless expressly agreed otherwise in writing, time is not of the essence of a Business Customer contract, although we will use reasonable efforts to meet stated turnaround estimates.

To the maximum extent permitted by law, Remanx shall not be liable to a Business Customer for any indirect or consequential loss or for any loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill or reputation; business interruption; loss of use or vehicle downtime; substitute or hire vehicle charges; taxi or alternative transport costs; recovery, transportation or storage charges; vehicle diagnosis or third-party testing charges; removal or refitting labour; coding, programming, calibration or adaptation charges; customer compensation, chargebacks, penalties or other amounts claimed against the Business Customer by its own customer; loss or corruption of vehicle or module data; or other third-party cost arising from the vehicle being unavailable or the component being removed, tested, repaired or replaced.

Subject to liabilities which cannot lawfully be excluded or restricted, Remanx's total aggregate liability to a Business Customer arising out of or in connection with a particular contract, whether in contract, tort including negligence, misrepresentation or otherwise, shall not exceed the total amount paid or payable to Remanx under that contract.

Nothing in these Business Customer terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

35. Business Customer authority and onward customers

If a garage, dealer, workshop or other Business Customer sends us a unit belonging to its own customer, the Business Customer confirms that it has authority to instruct the work and supply the information provided to us.

Unless we expressly contract directly with the vehicle owner, the Business Customer remains our contractual customer and is responsible for its own relationship, pricing and obligations to the vehicle owner.

The Business Customer also remains responsible for diagnosis of the vehicle and the decision to remove or replace the component; confirming that the component submitted is appropriate to the vehicle and reported fault; safe removal and refitting; vehicle wiring, power supply, ground, network and mechanical checks; coding, programming, calibration or adaptation unless expressly purchased from Remanx; and confirming that any external fault capable of damaging the repaired or replacement unit has been rectified.

Remanx's inspection or repair of an off-vehicle component does not transfer responsibility for diagnosis or repair of the complete vehicle to Remanx.

36. Website accounts and security

You are responsible for keeping account access details reasonably secure and for promptly informing us if you believe an account has been accessed without authority.

You must not use the website to interfere with security, introduce malicious software, scrape or extract information unlawfully, impersonate another person, commit fraud or carry out any unlawful activity.

We may restrict or suspend access where reasonably necessary to protect users, the website or our systems.

37. Website information and availability

We take reasonable care to keep product and service information accurate, but website content may occasionally contain errors or become temporarily unavailable.

Technical and educational information on the website is general information and is not a substitute for appropriate vehicle diagnosis or professional advice relating to a specific vehicle.

We may change or discontinue website features or products, but this will not remove rights under contracts already formed.

38. Intellectual property

The website, branding, text, graphics, photographs, product information, software and other content owned by or licensed to Remanx are protected by applicable intellectual-property laws.

You may use the website for ordinary personal or business purchasing purposes, but you may not reproduce, commercially exploit or systematically copy our content without permission except where the law permits.

39. Reviews and user-submitted content

If you submit a review, testimonial, photograph or other content for publication, you confirm that you have the right to provide it and that it is not unlawful, defamatory, malicious, misleading or infringing of another person's rights.

You grant us a non-exclusive right to display and use content you intentionally submit for publication in connection with our website and business.

We may moderate or remove user content where reasonably necessary, including where it is unlawful, abusive, fraudulent, irrelevant or infringes another person's rights.

40. Third-party services and links

Our website may use or link to third-party services including Shopify, payment providers, couriers, messaging services and social-media platforms.

Where you choose to use a third-party service, that third party may have its own terms and privacy policy.

We are not responsible for the independent acts of a third party that are outside our control, but this does not exclude responsibility we may have for suppliers or subcontractors where the law makes us responsible for them.

41. Personal information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy includes information about Shopify, Shopify Network Intelligence, cookies, couriers, workshop and vehicle information, data retention and your data-protection rights.

42. No admission of wider liability

Acceptance of a return, warranty claim or complaint; provision of technical assistance; carrying out a further repair; supplying a replacement; issuing a refund, credit or goodwill payment; or otherwise assisting a customer does not by itself constitute an admission that Remanx breached the contract, acted negligently or is responsible for any separate loss or expense.

Any wider liability will be assessed separately according to the circumstances and applicable law.

43. Complaints

If something has gone wrong, please contact us promptly and give us a reasonable opportunity to investigate and resolve the issue.

You can contact Remanx through our Contact page or by telephone.

Nothing in this section prevents a Consumer from exercising statutory rights, contacting Trading Standards or another competent authority, or bringing proceedings where entitled to do so.

44. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, business practices or applicable law.

The Terms that apply to a particular order are normally those in force when that contract was made, unless a later change is required by law or you expressly agree to it.

We will not retrospectively make a material change to an existing contract solely by publishing new Terms on our website.

45. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply so far as legally possible.

46. No waiver

If we do not immediately enforce a right under these Terms, that does not mean we have waived that right.

47. Governing law and courts

Consumers

These Terms are governed by the laws of England and Wales, but if you are a Consumer resident elsewhere in the United Kingdom you retain the benefit of any mandatory protections of the law applicable to you.

A Consumer may bring proceedings in the courts available to them under applicable law. Nothing in these Terms requires a Consumer to give up a right to use their local courts where the law gives them that right.

Business Customers

Contracts with Business Customers are governed by the laws of England and Wales and the courts of England and Wales will have exclusive jurisdiction, unless we agree otherwise in writing.

48. Contact information

Questions about these Terms or an existing order can be directed to:

Remanx Ltd
Company number: 14974299
Unit 12, Northpoint Business Estate, Enterprise Close,
Medway City Estate, Rochester, Kent, ME2 4LX, United Kingdom
Telephone: 01227 314773

You can also use our Contact page.

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Model cancellation form

Complete and send this form only if you wish to cancel a contract and a statutory right to cancel applies. You do not have to use this form; any clear statement that you wish to cancel is sufficient.

To: Remanx Ltd, Unit 12, Northpoint Business Estate, Enterprise Close, Medway City Estate, Rochester, Kent, ME2 4LX, United Kingdom

I hereby give notice that I cancel my contract for the sale of the following goods / supply of the following service:

____________________________________________

Order or repair reference:

____________________________________________

Ordered on / received on:

____________________________________________

Name of consumer:

____________________________________________

Address of consumer:

____________________________________________

____________________________________________

Signature of consumer (only if this form is sent on paper):

____________________________________________

Date:

____________________________________________