To Remanx
UK courier collection
£9.00+ VAT per parcel
- Preferred Monday–Friday collection date
- Pickup address entered at checkout
- Standard carrier cover up to £50
Collection & delivery
Collection & delivery.
Book a UK courier collection for your securely packed unit, or send it directly to our workshop. Collection covers the inbound journey; return delivery is arranged separately.
Choose a working daySame-day collection is unavailable
Charged per parcelPack multiple units safely together
Include your paperworkKeep the unit matched to the order
Return delivery is separateChoose the return method with the repair
Book collection
Arrange pickup from the address where the parcel will be ready.
Collection can be added alongside a repair or booked separately. Enter the actual pickup address during checkout—even when it differs from the billing address.
Preferred dateSelect the next suitable Monday–Friday date.
Courier contactProvide a name and mobile number for the pickup.
Parcel quantityOne collection charge applies to each packed parcel.
Before checkout Use the delivery address field for the collection location. A separate billing address can still be entered where required.
Courier collection
Book UK collection
£9.00
+ VAT per parcel
Monday–Friday only. Same-day collection is not available. Requests made after 17:30 are processed on the next working day; weekend requests are processed on Monday. The date picker shows the earliest available collection day.
Standard collection carrier cover is up to £50. This is not replacement-value insurance; arrange suitable cover before sending a higher-value unit.
Collection address: enter the actual pickup address at checkout. The preferred date is a request until Remanx confirms the booking.Missed collection: one free rebooking is included where the courier fails while the parcel is ready at the correct address. Customer-caused missed attempts may be chargeable; see the collection terms for the final drop-off option.
Collection journey
From booking to return delivery.
Four simple stages get the unit safely to us. Once the repair is complete, choose the return option that best suits its value.
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01
Choose the repair
Order the correct repair service first, or book collection separately when the repair is being confirmed another way.
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02
Request a date
Enter the collection contact, parcel quantity and preferred working day. The booking is confirmed manually.
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03
Pack and identify
Use a strong box, protect the unit from movement and include the repair request or packing slip inside.
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04
Keep it ready
Have the parcel accessible at the confirmed address during the courier collection window.
After the repair
Choose how the unit comes back.
Outbound collection and return delivery remain separate, so the return service can be matched to the value of the repaired unit.
Back to you
Standard next-day return
£9.00+ VAT
- Selected with the repair order
- Tracking supplied where available
- Best for routine return delivery
Higher-value return
Insured return delivery
£16.00+ VAT
- Higher-cover return option
- Selected with the repair order
- Recommended where standard cover is unsuitable
Return delivery is charged separately unless the individual repair service clearly states that it is included. Customer collection from Remanx may also be available by prior arrangement.
If collection does not happen
A clear limit on repeat collections.
We will help when a courier collection fails, but repeated doorstep bookings create a new courier charge each time. These rules keep the process fair and predictable.
Courier fails to collect
If the parcel was ready, the collection address and details were correct and the courier did not collect, we will arrange one further doorstep collection at no additional charge.
Parcel not available
If nobody was available, the parcel was not ready, access could not be obtained or incorrect collection details were supplied, a further doorstep collection may be chargeable.
After two doorstep attempts
No further free doorstep collections will be arranged for the same booking. We can provide a courier drop-off label as the final included postage option; after that, delivery to Remanx is the customer's responsibility.
Collection/postage charges are not normally refundable once a courier booking has been made or a shipping label issued.
Packaging & carrier cover
Collection is convenient. It is not replacement-value insurance.
Standard collection cover is up to £50. Units must be packed securely for a courier network; damage caused by inadequate packaging is not covered by Remanx. Loss or transit-damage claims are subject to the courier service and level of cover applicable to the booking. When the replacement value is higher, arrange a suitably insured delivery service instead. Read the full Shipping Policy.
Ask us before sending a high-value unitPack the unit for a courier network
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Use a strong outer boxReuse original packaging only when it remains rigid and undamaged.
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Prevent all movementCushion every side so the unit cannot strike the box or another part.
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Protect connectors and portsCap vulnerable openings and keep plugs, pins and housings away from impact.
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Remove residual fluid where applicableSeal hydraulic components inside a suitable inner bag before boxing.
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Include identification insideAdd the order reference, reported fault and contact details with every unit.
Common questions
Before you book.
These answers cover the most common collection and return-delivery questions.
Can I add collection after placing my repair order?
Yes. Book collection separately above and include the repair order number or clear unit details with the parcel.
Is the preferred collection date guaranteed?
Your preferred date is a request, not a confirmed collection. Bookings are processed manually during business hours. Monday–Friday only. Same-day collection is not available. Requests made after 17:30 are processed on the next working day; weekend requests are processed on Monday. The date picker shows the earliest available collection day.
Can I put several units in one parcel?
Yes, provided the units can be packed without movement or contact and each one is clearly identified. Collection is charged per parcel rather than per unit.
Can the courier collect from a different address?
Yes. Enter the actual pickup location as the delivery address at checkout. A separate billing address can be entered where required.
Is return delivery included with collection?
Collection covers the journey to Remanx only. Return delivery is separate unless your repair service expressly includes it.
What should I do when the unit is worth more than the carrier cover?
Arrange your own delivery with suitable cover for the replacement value, or contact us before sending so the available options can be discussed.
What happens if the courier does not collect?
If the parcel was ready at the correct address and the courier failed to collect, we will arrange one further doorstep collection at no additional charge. If that second doorstep attempt is also unsuccessful, we can provide a courier drop-off label as the final included postage option.
What if the parcel was not ready or nobody was available?
Where a courier attended but the parcel was not ready, nobody was available, access could not be obtained or incorrect details were supplied, a further doorstep collection may be chargeable. Repeated free doorstep bookings are not included.
Are collection charges refundable?
Collection and postage charges are not normally refundable once a courier booking has been made or a shipping label issued. This does not affect your statutory rights.
Need help first?
Not sure which repair or delivery route to use?
Send the part number and a clear photo of the unit, or speak to the team before booking.