Frequently asked Questions

We do both. We can repair your original unit or supply a remanufactured replacement, depending on the part.

Yes. All exchange purchases require your original unit to be returned within 30 days.

Many are, but some require programming. This depends on the part.

We typically offer a lifetime warranty, unless stated otherwise.

The warranty applies to the vehicle owner at the time of repair or purchase only.

Yes. International customers are responsible for any customs duties or import charges.

Trade accounts are coming soon, with exclusive discounts.

We can test and repair your faulty unit, or supply a remanufactured replacement on an exchange basis. Where possible, repair is recommended as the most economical solution.

Replacement units are remanufactured OEM units that have been repaired, upgraded where required, and fully tested.

An exchange unit is a remanufactured replacement part. It may be supplied in advance, require your original unit first for data transfer, or be used when repair isn’t possible or a faster solution is needed.

Exchange returns must be completed within 30 days of receiving the replacement.

Failure to return your unit:

• May void your warranty
  
• May result in a surcharge
  
• Repeated non-returns may lead to order cancellation
  

(We do not charge a surcharge upfront on most items, except some high-value parts.)

Matching the part number on your original unit is the best way to ensure you’re ordering the correct repair or exchange service. Repair services can usually be narrowed down by make, model, and year, however exchange units must match the part number in most cases. If unsure, contact us.

We’re happy to advise, but final diagnosis remains the customer’s responsibility.

When sending your part for repair, in general it will not need coding or programming back to the vehicle.

Some exchange units may:

• Require your original unit first to transfer data
  
• Be programmed by us
  
• Require coding on the vehicle after installation
  

We will advise where possible before processing.

Yes. All parts sent for repair are tested before any repair work to confirm the unit is the cause of the fault. Replacement and exchange units are also tested and remanufactured where necessary before shipping.

Yes. Known common failure points are addressed during repair to help prevent future issues.

Yes. We test and repair a wide range of vehicle electronic units (including ECUs, ABS, clusters and other control modules), depending on the part.

In most cases, repair is the most economical option. Exchange replacement is used when repair isn’t possible or when a faster solution is needed.

We may accept returns in cases of misdiagnosis, subject to inspection. Returned units must be retested (and sometimes reprogrammed). A testing fee or restocking fee (typically up to 50%) may apply. Brand-new parts are non-returnable.

Only where absolutely necessary and with valid proof of mileage. We do not change mileage unless required and documented.

We typically offer a lifetime warranty, unless stated otherwise.

The warranty applies to the vehicle owner at the time of repair or purchase only.

No. The warranty does not transfer if vehicle ownership changes.

It does not cover:

• Incorrect installation
  
• Vehicle wiring faults
  
• Water ingress
  
• Low voltage or external damage

Yes — we mainly serve UK customers. Deliveries are typically 1 to 2 business days.

Yes. International customers are responsible for any customs duties or import charges.

Yes. Customers are welcome to contact us for general enquiries or support on purchased or repaired parts.

You can reach us via phone, WhatsApp, or our online enquiry form.