Questions before you send?

We do both. We can repair your original unit or supply a remanufactured replacement, depending on the part.

Unless the product states otherwise, exchange purchases require your original unit to be returned within 30 days of receiving the replacement. Product-specific exchange terms take priority where a different return period or process is shown.

It depends on the unit. Some exchange units can be supplied ready to fit, while others require data transfer, coding or programming. Check the product page for the exact service offered, or send a repair request if you are unsure.

Yes, on qualifying repairs and exchange units unless the product states otherwise. The warranty period and any product-specific conditions are shown on the relevant service or product page and are subject to our Warranty Policy.

We target 1–2 working days for most standard repairs after the unit arrives and is booked in. More complex faults, parts availability or additional work can take longer; we will advise you if the expected turnaround changes.

We support regular garage and trade customers. Any trade pricing or account terms are confirmed separately; contact customer support for the current options.

We test and repair original units and, where available, supply remanufactured replacements on an exchange basis. When a reliable repair is possible, retaining the original unit is often the most cost-effective route.

Replacement units are remanufactured OEM units. They are inspected, repaired or upgraded where required, and tested using the functions and test methods available for that unit before dispatch.

An exchange unit is a remanufactured replacement part. It may be supplied in advance, require your original unit first for data transfer, or be used when repair isn’t possible or a faster solution is needed.

Exchange returns must be completed within 30 days of receiving the replacement.

Failure to return your unit:

• May void your warranty
  
• May result in a surcharge
  
• Repeated non-returns may lead to order cancellation
  

(We do not charge a surcharge upfront on most items, except some high-value parts.)

Matching the part number on your original unit is the best way to confirm the correct repair or exchange service. Repair services can often be narrowed down by make, model and year, while exchange units usually require an exact part-number match. If you are unsure, submit the details through our repair request form.

Yes. Send the vehicle details, part number, fault codes and symptoms through the repair request form and we can help identify the most suitable service route. Final vehicle diagnosis remains the customer’s responsibility.

A repaired original unit will not usually need coding or programming back to the same vehicle, although this depends on the unit and vehicle.

Some exchange units may:

• Require your original unit first for data transfer
• Be programmed by us
• Require coding on the vehicle after installation

Where possible, the product page will explain the route before you order.

Units sent for repair are inspected and tested against the reported fault where the available test setup allows. Following repair, applicable functions are checked again before the unit is approved for return. Bench testing a component does not, by itself, confirm the diagnosis of the complete vehicle.

Replacement and exchange units are also tested using the functions and test methods available for that unit before dispatch.

Yes. Where relevant to the repair, known failure points may also be addressed using the appropriate repair process. The work carried out depends on the unit, the reported fault and the condition found during assessment.

Yes. We are happy to assess units that have previously been opened, modified or repaired, and in most cases there is no additional charge simply because someone has worked on the unit before. Please tell us anything you know about the previous work when sending it.

The reason the history matters is that earlier work can alter components, PCB tracks, connections, housings, seals or software and can introduce faults that were not part of the vehicle's original problem. We may successfully repair an intervention-created fault even though the original underlying vehicle fault remains elsewhere.

A unit can also test correctly after the reported fault is repaired but later show a different pre-existing, intermittent or induced issue that was not active or detectable during the original assessment. If extensive damage, missing or incorrect components, or substantially more work is required, we will contact you before any additional charge is incurred.

Yes. We test and repair a wide range of vehicle electronic units (including ECUs, ABS, clusters and other control modules), depending on the part.

When a reliable repair is possible, keeping the original unit is often the most economical route. An exchange replacement may be more suitable when repair is not possible or when the service specifically offers an exchange option.

If an exchange or replacement unit was ordered because of a misdiagnosis, contact us before returning it. Your statutory cancellation and faulty-goods rights are not affected. Where a unit has been fitted, programmed, coded, cloned or handled beyond what is reasonably necessary to inspect it, the amount refundable may be affected where permitted by law and as set out in our Refund Policy.

For repair or assessment services, testing or other work already carried out may still be chargeable where applicable.

Only where absolutely necessary and with valid proof of mileage. We do not change mileage unless required and documented.

Warranty cover varies by product and service. The warranty period shown on the relevant product or service page at the time of order applies, subject to our Warranty Policy and your statutory rights.

Our voluntary warranty is normally provided to the original purchaser for the original unit or vehicle and is not transferable unless the product terms state otherwise. This does not affect any statutory rights that apply.

Warranty does not normally cover faults caused by matters outside the repair or supplied unit, including:

• Water or other liquid ingress
• Incorrect installation, coding or calibration
• Vehicle wiring, power-supply or communication faults
• Impact, physical damage, corrosion, misuse or contamination
• Unauthorised work carried out after our repair where it causes, changes or prevents assessment of the fault

Full exclusions and the claim process are set out in our Warranty Policy.

Yes — we mainly serve UK customers. UK return deliveries are typically sent on a next-working-day service where available, but courier transit times are estimates rather than guaranteed delivery times unless a guaranteed service is specifically stated.

Yes. International customers are responsible for any customs duties or import charges.

Yes. Call 01227 314773 or use WhatsApp for order, sending and general repair enquiries. Calls and messages are handled by customer support rather than a technician on the workshop floor. If your question needs technical input, the support team can raise it with the workshop. For a specific unit, use the repair request form so the part number, vehicle details, fault codes and previous-work information stay together.