Our service
How our repair, exchange, and testing services work — from order to return.
How the process works
What we offer
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Repair service
Send your unit for repair
- We confirm the fault first
- Repair & verification in-house
- Return shipping once completed
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Exchange option
Get an exchange unit straight away
- Remanufactured unit dispatched first
- Core return required (typically 30 days)
- Ideal when you need speed
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Test & Diagnosis
Confirm the fault first
- Avoid unnecessary part replacement
- Bench test and report
- Helps garages diagnose faster
In-person & priority options
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While-you-wait repairs
For selected units, we offer a while-you-wait repair service for faster turnaround. Repair time varies by unit type, so please contact us first to arrange a suitable time slot.
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Drop-off / collect in person
You’re welcome to drop your unit off at our workshop and collect in person during opening hours.
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Remanx Ltd
Unit 12, Northpoint Business Estate, Enterprise Close, Rochester, Kent, ME2 4LXOpening hours: Monday–Friday, 9:00am–5:30pm
Process details
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Step-by-step: Repair process
- Find your part and place an order online (Repair or Exchange where available).
- If your part isn’t listed, submit an enquiry — or you can still send the unit in with a packing slip for assessment.
- Send the unit to us securely packaged, with the packing slip included in the parcel.
- When we receive it, we bench test first to confirm the unit is faulty.
- If confirmed faulty and repairable, we proceed with repair.
- We then contact you and dispatch the unit back once payment/postage is settled.
Important: Sending a unit that is not listed (or not previously confirmed) will still incur return postage costs, and there is no guarantee we can reproduce/confirm every fault on the bench. Testing fee may still apply.
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Repair service — key outcomes
- We test first to confirm the unit is faulty before repair.
- No fault found: you only pay the testing/bench fee + return postage.
- Cannot fix it: No bench fee — you only pay return postage (an exchange may be offered where available).
- Want test/report only? Request it explicitly so we don’t proceed with repair.
Exchange service — key outcomes
- Typically suitable where repair is not possible or time-critical.
- Where available, we dispatch a remanufactured unit to you first.
- Once fitted and confirmed working, your old unit (core) must be returned within 30 days.
- We can arrange collection of the core to keep it simple.
- Warranty depends on core return (terms apply).
Packing slip: required information
Packing slip: required information
A packing slip must be included in all parcels so we have the correct details to test and process your unit.
- Customer name + contact details
- Vehicle details (make/model/year/engine where possible)
- Part number(s) from the unit
- Fault description + symptoms + any diagnostic notes
Missing or incomplete information may delay the repair process.
Fill in the packing slip form and print it to include inside the box.
Payment: upfront vs after completion
Payment: upfront vs after completion
Website orders are normally paid upfront.
If you send a unit without placing an order, payment is required before return shipping.
All units are tested before any repair work is carried out.
If no fault is found, you only pay the testing/diagnosis fee and return postage.
If the unit cannot be repaired, you will receive a full refund excluding postage (an exchange may be offered where available).
If you want a test and report without repair, this must be requested explicitly.
If your unit is beyond repair
No Fix, No Fee — you only pay return postage.
Warranty & important notes
What's covered?
What's covered?
Lifetime warranty applies to repairs, exchange units and remanufactured parts unless stated otherwise. Warranty is valid for the same owner of the vehicle from the original repair/exchange.
Exchange warranty typically requires the old unit (core) to be returned within 30 days.
Common exclusions
Common exclusions
- Water/liquid damage (unless explicitly stated otherwise)
- Physical damage (impact, broken connectors, casing damage)
- Incorrect fitting / misdiagnosis
- Electrical issues: undervoltage, battery faults, jump-start spikes, connecting/disconnecting with battery connected
Do you remove/refit parts or code vehicles?
Do you remove/refit parts or code vehicles?
No — we work on the unit itself, not the vehicle.
We don’t offer vehicle removal/refitting or coding/programming on the car.
Exchange core return — what if I don’t return it?
Exchange core return — what if I don’t return it?
Core return is required (typically within 30 days) to validate lifetime warranty. If the core is not returned, warranty may be void. Repeat non-returns may lead to a surcharge or cancellation.
