Our service

We are passionate about vehicle electronics and dedicated to providing cost-effective solutions to our valued customers, aiming to help you save money. When it comes to quality and durability, a remanufactured part can be just as reliable as a brand new one, showing only signs of wear.

  • Make your order

    Visit the store and place your order. Can't find what you're looking for? Send us a request.

  • Exchange

    We will ship the part straight to you! Just return your old faulty one within 30 days.

  • Repair

    Send your part to us. Once we have received your part, we will proceed to test it and carry out the necessary repairs.

  • Shipping

    Next-day delivery. Options to suit you, let us know your preference.

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What we offer

Lifetime warranty

We offer a lifetime warranty on almost all of our parts unless stated otherwise. As long as you are the same owner of the vehicle from when we originally fixed your part, it doesn't matter how many miles you've driven or whatever the failure might be. If your part has become faulty, we've got you covered. View warranty policy.

Repair Service

We provide a repair service for your faulty parts, catering to almost any make and model. Even if you can't find what you're looking for in the shop section, don't worry – we can likely still assist you, just fill out a repair request form.

Exchange service

Short on time and dont want to wait for your part to be sent in and repaired by us? We also offer an exchange unit service on various parts. An exchange unit is a remanufactured unit that we will send straight out to you. Once you've fitted it and verified that it's working well on your vehicle, simply return the old faulty unit within 30 days to obtain the lifetime warranty.

Drop in

We are available for you to drop your unit off with us, and if you're really tight on time, we offer a 'while you wait' service. Repair time may vary depending on the product type, so please contact us first to arrange a time slot.

Your unit is beyond repair?

If you sent your unit for a repair, and in the event that your unit is deemed unrepairable, we may also be able to offer you with an exchange cloning service.

An exchange replacement provides a like-for-like replacement remanufactured part. In most cases, units do not require coding as all internal coding can be transfered to make them a direct plug and play. In some cases, it may not be possible to transfer internal coding and a unit may require programming back to the vehicle. However, you will be informed of any such instances beforehand.

FAQs

Where do i send my unit?

Our current address is:
Unit 12, Northpoint Business Estate, Enterprise Cl, Rochester ME2 4LX.

Please ensure you select appropriate shipping options at checkout so that we can efficiently return it to you.

Can you collect my unit from me?

Customers must send their unit directly to us. Alternatively, you can drop it off in person at our address in Rochester, Kent.

If you would like us to collect the unit from you, please contact us first, and we can arrange a collection on your behalf.

Do I have to pay upfront?

Payment is required upfront for purchases made through the shop. If you prefer not to pay upfront, please fill out a repair form and send your unit to us. We will notify you once it has been processed, and payment can be made prior to shipping.

What if my unit is not faulty?

If you purchased a repair service through the shop and we found your unit not to be faulty, you will receive a refund, minus the cost of shipping and a £30 service fee. The service fee is intended to cover the testing and diagnosis of the unit.

What if my unit is not repairable?

If you purchased a repair service through the shop and we were unable to repair your unit, you will receive a refund, minus the cost of shipping.

Will my unit need recoding to the vehicle?

No, any unit purchased through a repair service will not require recoding back to the vehicle, unless otherwise stated. All internal coding is preserved during the repair process.