Warranty policy

Effective date: 17 August 2026

Last updated: 27 September 2026

This Warranty Policy explains the additional commercial warranty offered by Remanx Ltd on qualifying repair services and exchange or replacement units. It forms part of the terms of the applicable Remanx service or product where a warranty is stated.

The Remanx Lifetime Warranty is lifetime repair support for covered faults. It is not a lifetime money-back guarantee and does not provide an unlimited entitlement to a free replacement unit. Financial remedies under the commercial warranty reduce with age as explained below.

Nothing in this policy excludes, restricts or replaces any statutory rights or remedies that cannot lawfully be excluded. Consumer statutory rights apply independently of this commercial warranty.

1. Warranty provider

The warranty is provided by Remanx Ltd (company number 14974299), Unit 12 Northpoint Business Estate, Enterprise Close, Medway City Estate, Rochester, Kent, ME2 4LX, United Kingdom.

2. Warranty period and scope

The warranty period and warranty scope are those shown on the relevant product or service page at the time of order and, where available, on the order confirmation, job record or invoice. Product-specific warranty information takes precedence over a general description in this policy.

Common warranty periods include:

• **Lifetime Warranty** – ongoing repair support for covered faults for as long as the qualifying warranty remains valid, subject to this policy.
• **2-Year Warranty** – repair support for covered faults for two years from dispatch, subject to this policy.
• **Custom or limited warranty** – a different period or scope where stated for a particular service, unit or customer.
• **No commercial warranty** – where this is clearly stated before the service is agreed.

A fixed-duration warranty starts on the date the completed repair or supplied unit is dispatched by Remanx. A seven-calendar-day notification grace period applies after the stated expiry date where the customer reasonably reports that the covered failure arose before expiry. The grace period does not create a new warranty period or restart any refund entitlement.

Territorial scope. Unless a different territorial scope was expressly stated at the time of order, the additional Remanx commercial warranty applies to qualifying repairs and units supplied for use in the United Kingdom. Customers outside the United Kingdom should contact Remanx regarding available warranty arrangements, return procedures and carriage costs. Any statutory rights applying independently of this commercial warranty remain unaffected.

Warranty repairs, replacements or other warranty work do not restart the original warranty date or any financial-remedy period unless Remanx expressly confirms otherwise in writing.

3. What Lifetime Warranty means

Where a Lifetime Warranty applies, Remanx will continue to accept the covered unit for assessment and, where a reliable repair is reasonably possible, repair covered faults without charging another standard repair fee, whether the claim arises two, five, ten or more years after the original service.

Lifetime Warranty does not mean that Remanx guarantees that an ageing unit will always remain technically repairable, that replacement units or obsolete components will always remain available, or that the original price will be refundable indefinitely. Where a covered unit eventually becomes beyond reliable repair, the age-based remedies in sections 10 and 11 apply.

4. Who the warranty belongs to

The commercial warranty is personal to the qualifying original customer or vehicle keeper and the original vehicle to which the repaired or supplied unit was assigned. It is not freely transferable.

Unless Remanx agrees otherwise in writing:

• the warranty applies only while the unit remains associated with the original recorded vehicle;
• the warranty ends if the qualifying warranty holder sells, transfers or otherwise disposes of that vehicle;
• the warranty does not pass to a later keeper, owner or purchaser of the vehicle or unit;
• the original customer cannot submit a commercial warranty claim on behalf of a later keeper after disposing of the vehicle; and
• moving the repaired or supplied unit to another vehicle may end the commercial warranty.

Where a repair or exchange was originally arranged through a garage, dealer or other trade intermediary, the eligible registered keeper of the original vehicle may make a warranty claim directly with Remanx if Remanx can reasonably verify the original unit, vehicle and claim. A garage may also make a claim on behalf of the eligible vehicle keeper.

A V5C registration certificate may be used as evidence of registered-keeper status, but it is not proof of legal ownership. Remanx may request reasonable supporting information such as the registration number, VIN, Remanx order or job reference, garage invoice or work record, and evidence showing the claimant's connection with the vehicle at the time of the original repair.

5. What is covered

A customer does not need to prove the cause of a suspected unit fault before asking Remanx to inspect it under warranty. If the customer reasonably suspects that the repaired or supplied unit is causing a problem, Remanx will accept the unit for warranty assessment subject to the return procedure below.

The commercial warranty then applies according to the warranty scope recorded for the original service.

Unless a narrower scope was clearly stated at the time of order, a repair warranty covers internal faults affecting the unit repaired by Remanx that fall within Remanx's normal repair capability, even where a later covered failure has a different internal cause from the original failure. A repeat symptom does not have to arise from exactly the same component that was replaced during the original repair.

However, complex assemblies may contain separate electronic, hydraulic, mechanical, display, motor, actuator or other sections. Remanx may offer a service with a defined scope, for example electronics only, pump-motor repair only, hydraulic repair only or a repair excluding an LCD/display. A component or function that was expressly outside the original warranty scope is not made free of charge merely because it forms part of the same physical assembly.

Where an additional component or upgrade was separately charged as part of the original repair, its warranty treatment will follow the warranty scope stated for that work.

Unless stated otherwise, a Remanx exchange unit supplied as a complete exchange unit is covered as a complete unit, subject to the exclusions in this policy.

6. Warranty assessment and no-fault-found returns

Remanx must be given the first reasonable opportunity to inspect and resolve a suspected warranty issue. The customer should contact Customer Support before returning the unit and provide the order or job reference where available, vehicle details, symptoms, fault codes and any relevant diagnostic information.

Remanx will inspect and test the functions available to its test equipment and processes. Vehicle symptoms alone do not establish that the unit is faulty because wiring, power supply, coding, calibration, communication, sensors, actuators or other vehicle systems can produce similar symptoms.

No normal testing fee is charged merely because a warranty return passes testing or the reported fault cannot be reproduced.

Where the same unit is repeatedly returned for substantially the same unconfirmed complaint after Remanx has previously found no covered fault, Remanx may require additional diagnostic evidence before accepting a further return or may agree a reasonable testing or handling charge in advance. No such charge will be applied retrospectively without first being agreed.

7. Exclusions

The commercial warranty does not cover a failure to the extent that it is reasonably attributable to an external cause, misuse, unauthorised intervention or a part of the unit outside the stated warranty scope. Examples include:

• water, liquid, chemical ingress, contamination or externally caused corrosion;
• fire, excessive external heat, impact, collision or other physical damage;
• reverse polarity, incorrect jump starting, electrical surge, damaging over-voltage or another abnormal vehicle electrical condition;
• incorrect removal, installation or connection;
• vehicle wiring, connector, power-supply, ground, network, sensor, actuator or other vehicle-side fault that damages the unit;
• external mechanical faults or abnormal mechanical loading that causes the electronic unit to fail;
• competition, motorsport or other use outside normal road-vehicle use unless Remanx expressly agreed cover;
• components or functions expressly excluded from the original warranty scope;
• ordinary replacement or servicing of a separately serviceable item that was not included in the original Remanx repair; and
• damage caused by unsuitable storage, handling, packaging or transport not arranged by Remanx.

Remanx will not treat a suspected external cause as established merely because a fault has returned. Where an exclusion is relied upon, Remanx will explain the relevant findings and available evidence before carrying out chargeable work.

Remanx may, at its discretion, carry out a warranty repair on one occasion where an external vehicle condition is suspected. Doing so does not oblige Remanx to continue covering repeat failures where evidence indicates that an unresolved external condition is repeatedly damaging the unit.

8. Third-party opening, previous repairs and software

Intervention after Remanx repair. The commercial warranty may be void if, after Remanx\'s service, the unit is opened, dismantled, modified, internally tested or repaired by another party without Remanx\'s prior agreement. Removed, broken or disturbed warranty seals may be treated as evidence of unauthorised intervention, but Remanx will consider the circumstances of the intervention and whether it could reasonably have caused, contributed to or materially affected the fault being claimed. This condition exists because later intervention can alter the unit or introduce faults that Remanx cannot reliably separate from the original work. A disturbed seal does not by itself determine the outcome of a statutory claim.

Intervention before Remanx repair. A unit that was previously opened or repaired elsewhere is not automatically refused. Remanx may provide the normal warranty, may restrict the warranty to the work carried out by Remanx, or may offer a reduced-price repair with limited or no commercial warranty where the existing condition prevents Remanx from being confident in the wider unit. Any material restriction will be communicated before chargeable repair work is carried out.

Software, coding and mapping. Normal coding, adaptation or manufacturer software updating does not automatically void the commercial warranty. However, the warranty does not cover faults caused by failed or interrupted programming, unsuitable mapping, corrupt software, third-party software modification or an update that removes or reverses a software-based Remanx repair.

Nothing in this section removes statutory rights that apply independently of the commercial warranty.

9. Postage and return costs

For a suspected warranty claim within the United Kingdom, Remanx will normally offer its standard collection service and will pay standard return delivery after assessment, including where the reported fault cannot be confirmed.

Standard warranty carriage is subject to the carrier service and level of transit cover applicable to the booking under the Remanx Shipping / Collection & Delivery terms. Remanx does not automatically provide full-value transit insurance for warranty carriage. A customer requiring enhanced transit cover may arrange their own suitably insured carriage or pay any available upgrade where offered.

The customer remains responsible for suitable packaging. Any claim relating to carrier loss or damage is subject to the applicable carrier service, cover and shipping terms, without affecting any rights that cannot legally be excluded.

10. Financial remedy for Lifetime repair services

The primary Lifetime Warranty remedy for a repair service is further repair, not a refund. Where a covered failure is confirmed, Remanx will first consider whether the unit can be reliably repaired. Remanx may also offer an exchange or replacement solution where appropriate.

If a covered Lifetime Warranty repair becomes beyond reliable repair and Remanx cannot provide another suitable warranty remedy, the maximum refund available under the commercial warranty is:

• **Up to the first anniversary of dispatch:** up to 100% of the eligible original repair charge.
• **Between the first and third anniversaries:** the maximum refund reduces gradually and proportionately from 100% at the first anniversary to 0% at the third anniversary. This is a continuous reduction, not a stepped cut-off. At approximately two years the maximum is approximately 50%.
• **From the third anniversary onwards:** no automatic monetary refund is due under the additional commercial Lifetime Warranty. Lifetime assessment and repair support nevertheless continues for covered faults where reliable repair remains reasonably possible.

The eligible original repair charge excludes delivery charges, collection charges, separate coding/programming charges, separately excluded additional parts or services and any separately purchased Lifetime Warranty upgrade.

After the commercial refund period has reduced to zero, Remanx may still offer a goodwill contribution, discounted exchange, replacement or other solution taking into account the unit's age, condition, original amount paid, availability and warranty history. Such a contribution is discretionary unless another right applies independently under law.

11. Financial remedy for Lifetime exchange units

Lifetime exchange cover provides broader initial protection because Remanx supplied the complete exchange unit.

• **During the first 24 months from dispatch:** for a confirmed covered failure, Remanx will normally repair or replace the exchange unit. During the first six months, Remanx may prioritise sending another exchange unit where stock and the circumstances permit. If neither a suitable repair nor replacement can reasonably be provided, the maximum commercial-warranty refund may be up to 100% of the eligible original exchange price.
• **Between the second and fifth anniversaries:** Lifetime repair support continues. Remanx may repair the unit or, where commercially and technically reasonable, provide another exchange/replacement. If neither can reasonably be provided, the maximum commercial-warranty refund reduces gradually and proportionately from 100% at the second anniversary to 0% at the fifth anniversary.
• **From the fifth anniversary onwards:** Lifetime assessment and repair support continues for covered faults where reliable repair is reasonably possible, but the commercial warranty does not guarantee a free replacement unit or monetary refund. Remanx may offer a discretionary contribution towards another exchange or replacement where appropriate.

The eligible exchange price excludes delivery/collection charges, refundable or separately accounted core charges, separate coding/programming charges and any separately purchased Lifetime Warranty upgrade.

A replacement supplied under warranty does not restart the original warranty or financial-remedy period unless Remanx confirms otherwise in writing.

12. 2-Year Warranty

A 2-Year Warranty provides covered repair support until the second anniversary of dispatch, subject to the seven-day notification grace described in section 2.

For a repair service carrying a 2-Year Warranty, if a covered failure becomes beyond reliable repair and no suitable warranty remedy can be provided, the maximum commercial-warranty refund is up to 100% during the first 12 months and then reduces gradually and proportionately from 100% at the first anniversary to 0% at the second anniversary.

For a complete exchange unit carrying a 2-Year Warranty, Remanx will normally repair or replace a confirmed covered failure throughout the two-year warranty period. If neither remedy can reasonably be provided, the maximum commercial-warranty refund may be up to 100% of the eligible original exchange price during the warranty period.

Once the 2-Year Warranty has expired, Remanx has no continuing obligation under that commercial warranty to assess, repair, replace or refund the unit free of charge, although statutory rights and any separately agreed goodwill remain unaffected.

13. Paid Lifetime Warranty upgrades

Where Lifetime Warranty is offered as an optional paid upgrade to a shorter standard warranty, the upgrade buys the additional commercial warranty protection described in this policy.

Once the underlying repair service has been completed or the covered exchange/replacement unit has been supplied and the upgraded warranty protection has begun, the Lifetime Warranty upgrade charge is not separately refundable merely because a later warranty claim arises or the unit eventually becomes beyond repair. This does not affect any cancellation or statutory right that applies before or independently of the warranty claim.

Any age-based financial remedy is calculated using the eligible repair or exchange price described above and does not include refunding the separately paid warranty-upgrade charge.

14. Repeat warranty repairs and when further repair is no longer appropriate

Remanx will make reasonable efforts to resolve a covered warranty failure, but the Lifetime Warranty does not require unlimited repeated repair attempts where further work is technically inappropriate, is unlikely to provide a reliable repair, or is unreasonable having regard to the condition of the unit and the repair methods reasonably available.

Where a unit has returned repeatedly, Remanx may escalate the claim for a final technical review and determine that further repair attempts are no longer appropriate. Any alternative commercial-warranty remedy will then be considered under the applicable age-based provisions above.

15. Additional charges and work outside warranty

If inspection identifies an excluded cause, a component outside the warranty scope, additional work, replacement parts or a replacement/exchange solution that is not included free under the applicable warranty, Remanx will contact the customer before carrying out chargeable work.

No additional repair, replacement or charge will be imposed merely because a warranty claim has been submitted.

16. Labour, coding and consequential costs

The Remanx commercial warranty covers the qualifying unit and covered Remanx repair or supplied unit only.

Unless Remanx expressly agrees otherwise or the law independently requires it, the commercial warranty does not pay for:

• vehicle diagnosis or third-party testing;
• removal or refitting labour;
• coding, programming, calibration or adaptation;
• recovery or transportation of the vehicle;
• storage or parking charges;
• vehicle hire;
• taxis, public transport or other alternative transport;
• travel or accommodation;
• loss of use of the vehicle;
• business interruption;
• loss of earnings, profit, revenue or opportunity;
• inconvenience or time spent dealing with the vehicle;
• missed appointments;
• insurance excesses;
• diagnostic subscriptions or specialist equipment costs;
• purchase of another component or replacement unit without prior agreement from Remanx;
• charges imposed by a garage, dealer or other third party; or
• penalties, compensation or other amounts claimed by another person from the customer.

Customers should not incur substantial third-party costs on the assumption that Remanx will reimburse them. Where reasonably practicable, any cost which the customer wishes Remanx to consider should be discussed with and expressly authorised by Remanx before it is incurred.

Acceptance of a warranty return, confirmation of a covered fault, completion of a warranty repair, provision of a replacement or payment of a commercial-warranty refund does not by itself amount to an admission that Remanx is responsible for any separate third-party or consequential cost.

These exclusions describe the benefits provided under Remanx's additional commercial warranty only. They do not limit reimbursement, damages or other remedies which a customer is legally entitled to independently of the commercial warranty.

Where special circumstances justify assistance with coding or another cost, Remanx may offer a reduction or contribution as goodwill without admitting liability or creating an ongoing obligation.

17. Refund recipient where a garage placed the original order

An eligible vehicle keeper may be able to use the commercial warranty directly even where a garage or trade intermediary originally placed the Remanx order. However, Remanx will not make duplicate monetary remedies for the same transaction.

Where a monetary refund is due in relation to an order originally paid by a garage or other intermediary, the refund will normally be made to the original contracting purchaser and, where practicable, to the original payment method. Remanx may instead agree an appropriate replacement, credit or other resolution with the eligible vehicle keeper and original purchaser where this better resolves the claim.

18. Consumer and trade customers

This commercial warranty may be offered on both consumer and trade orders, but the legal rights applying to the underlying transaction can differ. Consumer statutory rights are not removed or reduced by this policy. A business or trade purchaser may have different contractual and legal rights under the terms governing its transaction with Remanx.

Where a trade customer acts for an end vehicle keeper, the commercial warranty eligibility rules in section 4 may allow that keeper to make a direct warranty claim, but this does not make the end keeper the original purchaser for all contractual or refund purposes.

19. Statutory rights

This policy describes Remanx's additional commercial warranty. It does not set a time limit on, depreciate or replace any remedy that a customer may have independently under applicable law.

For consumers, repair services must be performed with reasonable care and skill. Goods supplied to consumers are also subject to statutory standards and remedies. The outcome of a statutory claim depends on the circumstances and is assessed separately from the age-based commercial-warranty benefits described in this policy.

Nothing in this policy excludes or restricts liability or rights where doing so would be unlawful.

20. Making a claim

To start a warranty claim, contact Remanx Customer Support with as much of the following as is available:

• Remanx order or job reference;
• vehicle registration;
• the current symptoms and relevant fault codes;
• details of any work, coding or diagnosis carried out since the Remanx service; and
• where eligibility needs to be verified, reasonable evidence of registered-keeper status or the original garage repair transaction.